{"author_name":"Helena Rasche","author_url":"https://galaxy.training","description":"Writing bug reports is a good skill to have as bioinformaticians, and a key point is that you should include enough information from the first message to help the process of resolving your issue more efficient and a better experience for everyone.  **What to include**  1. Which commands did you run, precisely, we want details. Which flags did you set? 2. Which server(s) did you run those commands on? 3. What account/username did you use? 4. Where did it go wrong? 5. What were the stdout/stderr of the tool that failed? Include the text. 6. Did you try any workarounds? What results did those produce? 7. (If relevant) screenshot(s) that show exactly the problem, if it cannot be described in text. Is there a details panel you could include too? 8. If there are job IDs, please include them as text so administrators don't have to manually transcribe the job ID in your picture.  It makes the process of answering 'bug reports' much smoother for us, as we will have to ask you these questions...","height":400,"html":"<iframe width=\"560\" height=\"400\" scrolling=\"yes\" sandbox=\"allow-same-origin allow-scripts\" title=\"FAQ: What information should I include when reporting a problem?\" src=\"https://training.galaxyproject.org/training-material/faqs/gtn/issues_galaxy.html?utm_source=galaxy-help&utm_medium=oembed&utm_campaign=oembed\" frameborder=\"0\" allowfullscreen></iframe>","provider_name":"Galaxy Training Network (GTN)","provider_url":"https://galaxy.training","thumbnail_height":400,"thumbnail_url":"https://training.galaxyproject.org/training-material/assets/images/GTNLogo1000.png","thumbnail_width":560,"title":"FAQ: What information should I include when reporting a problem?","type":"video","version":"1.0","width":560}