{"author_name":"Saskia Hiltemann","author_url":"https://galaxy.training","description":"If you suspect there is something wrong with the server, or would like to request a tool to be installed, you should contact the server administrators for the Galaxy you are on.  - **Tool error?** Please follow these [troubleshooting steps]({% link faqs/galaxy/analysis_troubleshooting.md %}) - Each Galaxy server has different contact procedures, here are the contact options for the 3 biggest servers:   - **Galaxy US:** [Matrix channel](https://matrix.to/#/#galaxyproject_Lobby:gitter.im)   - **Galaxy EU:** [Matrix channel](https://matrix.to/#/#usegalaxy-eu_Lobby:gitter.im), [Request TIaaS](https://usegalaxy.eu/tiaas/)   - **Galaxy AU:** [Email](mailto:help@genome.edu.au), [Request a tool](https://request.usegalaxy.org.au/), [Request Data Quota](https://docs.google.com/forms/d/e/1FAIpQLSeiw6ajmkezLCwbXc3OFQEU3Ai9hGnBd967u9YbQ8ANPgvatA/viewform)   - **Galaxy FR:** [Request TIaaS](https://usegalaxy.fr/tiaas/)   - Other Galaxy servers? Check the homepage for more information. ","height":400,"html":"<iframe width=\"560\" height=\"400\" scrolling=\"yes\" sandbox=\"allow-same-origin allow-scripts\" title=\"FAQ: Contacting Galaxy Administrators\" src=\"https://training.galaxyproject.org/training-material/faqs/galaxy/support_admins.html?utm_source=galaxy-help&utm_medium=oembed&utm_campaign=oembed\" frameborder=\"0\" allowfullscreen></iframe>","provider_name":"Galaxy Training Network (GTN)","provider_url":"https://galaxy.training","thumbnail_height":400,"thumbnail_url":"https://training.galaxyproject.org/training-material/assets/images/GTNLogo1000.png","thumbnail_width":560,"title":"FAQ: Contacting Galaxy Administrators","type":"video","version":"1.0","width":560}