{"author_name":"Saskia Hiltemann","author_url":"https://galaxy.training","description":"If you need support for using Galaxy, running your analysis or completing a tutorial, please try one of the following options:  - **Matrix Chat**: You can get help on the [Matrix chat platform](https://matrix.org/), on various channels.   - [Galaxy General Support](https://matrix.to/#/#galaxyproject_Lobby:gitter.im)   - [GTN Training Support](https://matrix.to/#/#Galaxy-Training-Network_Lobby:gitter.im)   - [Galaxy EU Server](https://matrix.to/#/#usegalaxy-eu_Lobby:gitter.im)   - See also our tips for [getting started with Matrix]({% link faqs/galaxy/support_messaging_system.md %})  - **Galaxy Help Forum**: You can also have a look at the [Galaxy Help Forum](https://help.galaxyproject.org). Your question may already have been answered here before. If not, you can post your question here.  - **Contact Server Admins:** If you think there is a problem with the Galaxy server, or you would like to make a request, [contact the Galaxy server administrators]({% link faqs/galaxy/support_admi...","height":400,"html":"<iframe width=\"560\" height=\"400\" scrolling=\"yes\" sandbox=\"allow-same-origin allow-scripts\" title=\"FAQ: Where do I get more support?\" src=\"https://training.galaxyproject.org/training-material/faqs/galaxy/support.html?utm_source=galaxy-help&utm_medium=oembed&utm_campaign=oembed\" frameborder=\"0\" allowfullscreen></iframe>","provider_name":"Galaxy Training Network (GTN)","provider_url":"https://galaxy.training","thumbnail_height":400,"thumbnail_url":"https://training.galaxyproject.org/training-material/assets/images/GTNLogo1000.png","thumbnail_width":560,"title":"FAQ: Where do I get more support?","type":"video","version":"1.0","width":560}