{"author_name":"Jennifer Hillman-Jackson, Garima Singh","author_url":"https://galaxy.training","description":"- For reporting **Usage Problems**, related to tools and functions, head to the [Galaxy Help](https://help.galaxyproject.org/) site.     - **Red Error Datasets**:         - Refer to the [Troubleshooting errors]({% link faqs/galaxy/analysis_troubleshooting.md %}) FAQ for red error in datasets.     - **Unexpected results in Green Success Dataset**:         - To resolve it you may be asked to send in a shared history link and possibly a shared workflow link. For sharing your history, refer to this [these instructions]({% link faqs/galaxy/histories_sharing.md %}).         - To reach our support team, visit [Support FAQs]({% link faqs/galaxy/ %}#support).     - **Functionality problems**:         - Using [Galaxy Help](https://help.galaxyproject.org/) is the best way to get help in most cases.         - If the problem is more complex, email a description of the problem and how to reproduce it.     - **Administrative problems**:         - If the problem is present in your own Galaxy, the a...","height":400,"html":"<iframe width=\"560\" height=\"400\" scrolling=\"yes\" sandbox=\"allow-same-origin allow-scripts\" title=\"FAQ: Reporting usage problems, security issues, and bugs\" src=\"https://training.galaxyproject.org/training-material/faqs/galaxy/analysis_reporting_issues.html?utm_source=galaxy-help&utm_medium=oembed&utm_campaign=oembed\" frameborder=\"0\" allowfullscreen></iframe>","provider_name":"Galaxy Training Network (GTN)","provider_url":"https://galaxy.training","thumbnail_height":400,"thumbnail_url":"https://training.galaxyproject.org/training-material/assets/images/GTNLogo1000.png","thumbnail_width":560,"title":"FAQ: Reporting usage problems, security issues, and bugs","type":"video","version":"1.0","width":560}