{"author_name":"Saskia Hiltemann","author_url":"https://galaxy.training","description":"1. **Please make sure you are logged in**. At the top menu bar, you should see a section labeled \u201cUser\u201d. If you see \u201cLogin/Register\u201d here you are not logged in.  2. **Activate your account**. If you have recently registered your account, you may first have to activate it. You will receive an e-mail with an activation link.   - Make sure to check your spam folder!  3. **Be patient**. Galaxy is a free service, when a lot of people are using it, you may have to wait longer than usual (especially for 'big' jobs, e.g. alignments).  4. **Contact Support**. If you really think something is wrong with the server, you can [ask for support]({{site.baseurl}}/faqs/galaxy/support.html)    ","height":400,"html":"<iframe width=\"560\" height=\"400\" scrolling=\"yes\" sandbox=\"allow-same-origin allow-scripts\" title=\"FAQ: My jobs aren't running!\" src=\"https://training.galaxyproject.org/training-material/faqs/galaxy/analysis_jobs_not_running.html?utm_source=galaxy-help&utm_medium=oembed&utm_campaign=oembed\" frameborder=\"0\" allowfullscreen></iframe>","provider_name":"Galaxy Training Network (GTN)","provider_url":"https://galaxy.training","thumbnail_height":400,"thumbnail_url":"https://training.galaxyproject.org/training-material/assets/images/GTNLogo1000.png","thumbnail_width":560,"title":"FAQ: My jobs aren't running!","type":"video","version":"1.0","width":560}